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Terms and Conditions


The Roots N ‘Joy brand is registered in the name of the developer and owner of the project Kitti Kolmont (Santa Cruz de Tenerife with NIE Y0268373T). In order to contact the administrator of this page, can do so.

  • 2. OBJECT is the first version of the Roots N ‘Joy business project, which aims to provide a tool for creating and marketing private leisure activities on the spot, linking local professionals with travelers who want to live authentic experiences privately.

    The project in question has been advised in different pre-acceleration programs of startups: Launch Tenerife (April – June 2016, General Foundation of the University of La Laguna), The ULPGC Laboratory (February – July 2016, University of Las Palmas de Gran Canary Islands), StartIn (June – November 2016, Tenerife Science and Technology Park and Industrial Organization School), Tenerife Invierte (September – December 2016, PCTT and Cabildo Insular de Tenerife). The objective of participation in these programs is the maturation of the business idea and the validation of the processes related to the development of the same.

    Roots N ‘Joy is not a company incorporated, but a project in the process of development, whose purpose is the formalization of a company in the medium term.


    The access to and / or use of the website is totally voluntary and attributed to the person doing it. All USERS accept, from the moment they access, without any reservation, the content of the present “General Conditions of Use” as well as the “Data Protection Policy”. Consequently, the USER must carefully read one before the access and use of any service of the website under his responsibility. disclaims all legal liability for any damage, loss, injury or problem as a result of the activities of any visitor to the website.

    In general, the provision of services does not require prior subscription or registration of users. All information provided by the User through the services must be truthful and accurate. To these effects, the User guarantees the authenticity of all the data that he / she communicates as a consequence of completing the necessary forms for the subscription of the Services. reserves the right to change the terms and conditions at any time and without notice, so we recommend to read these terms periodically.


    4.1 Contracts with local experts. If a leisure service provider decides to offer a payment activity, you must first complete the form on the portal in the tab of BE EXPERT LOCAL and the organization will contact the user. A posteriori will establish the necessary agreements and conventions.

    4.2 Purchasing procedures: the user, after selecting his / her local expert, must complete the RESERVATION REQUEST form in an assigned box, providing all the attributes of the reservation (day, language, number of people, language, Transportation, and any information that may be of interest to the local expert for optimal performance of the activity). In order to request confirmation of the reservation, the USER must provide his / her contact information, such as e-mail (obligatorily) and contact telephone number (optional). In this step the user must accept the data policy corresponding to the PORTAL.

    The confirmation of the activity takes place in the next 48 hours, after completing this form in the form of an email. The confirmation of the same depends on the local expert, because it is he / she who must confirm their availability in order to carry out the requested activity.

    4.3 Prices and methods of payment: All prices published on the Website, unless expressly stated otherwise, include the corresponding IGIC. The USER must pay their purchases in cash, directly to the EXPERT LOCAL at the time of starting the activity.

    4.4. Cancellations and refunds: The participant is entitled to cancel at any time the activity previously reserved, in accordance with the following policy:

    4.5 Responsibilities: Roots N ‘Joy only makes available to USERS a virtual space that allows to intermediate between USERS and SUPPLIERS in the purchase and sale of a good, product or service. Roots N ‘Joy is in no case the owner of the products or services offered, does not have them, but only intervene in the improvement of the operations performed of services.

    Within the policies for the admission of LOCAL EXPERTS, the integrity, honesty, social responsibility and moral solidity of each one of them, as well as the quality of its products and services are required. They are also responsible for any damage, loss, injury or problem as a result of the activities.


    The texts, designs, images, databases, logos, structure, brands, source code, navigation structure, software, photographs, videos, sounds, databases, indexes, images, trademarks, logos, expressions and other elements Of this site is property of the portal, except for exceptions in photographic matter. These photographs bear the author’s seal visibly.

    Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any other exploitation of all or part of the content of this site, carried out in any way or by any means, electronic, mechanical or otherwise, are strictly prohibited without prior authorization In writing by Roots N ‘Joy or third parties. Any violation of these rights may lead to corresponding civil or criminal extrajudicial or judicial proceedings.

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